Terms of Service

These Terms govern your access to and use of StaffShiftr (the “Service”), an emergency-medicine staff scheduling application operated by StaffShiftr. By creating an account or using the Service, you agree to these Terms on behalf of yourself and your organization (“you”).

1. The Service

StaffShiftr helps physician groups build, publish, and manage work schedules, including rule-checked scheduling, fairness reporting, shift swaps, calendar sync, and payroll-hours export. We may add, change, or remove features over time.

2. No protected health information (PHI)

StaffShiftr is a workforce-scheduling tool, not a clinical system. You must not enter patient-identifiable information or protected health information into any field (including names, notes, chat messages, or requests). The Service is not intended to create a HIPAA business-associate relationship, and you are responsible for keeping PHI out of it.

3. Accounts & eligibility

You are responsible for the accuracy of your account information, for safeguarding your credentials, and for all activity under your organization’s account. Owners and admins are responsible for managing their members’ access.

4. Free trial & billing

New organizations may start on a free trial. After the trial, continued use may require a paid subscription. Fees, billing cadence, and plan terms will be presented at checkout. Except where required by law, fees are non-refundable. You may cancel at any time; access continues through the end of the paid period.

5. Acceptable use

You agree not to:

• enter PHI or other data you are not authorized to process;
• attempt to access another organization’s data or breach tenant isolation;
• probe, scan, or disrupt the Service, or exceed documented rate limits;
• resell or provide the Service to third parties without our consent.

6. Your data

You retain ownership of the data your organization enters. You grant us a limited license to host and process it solely to provide the Service. You can export your data and request deletion of your organization; see our Privacy Policy.

7. Scheduling disclaimer

StaffShiftr’s solver enforces the hard rules you configure and is tested to produce schedules without violating them. You remain responsible for reviewing and approving published schedules and for ensuring your rules reflect your group’s legal, contractual, and safety obligations. The Service is provided “as is” without warranties of any kind to the extent permitted by law.

8. Limitation of liability

To the maximum extent permitted by law, StaffShiftr will not be liable for indirect, incidental, or consequential damages, and our total liability will not exceed the amounts you paid for the Service in the twelve months before the claim.

9. Termination

You may stop using the Service at any time. We may suspend or terminate access for violation of these Terms or to comply with law. On termination you may export your data for a reasonable period, after which it may be deleted.

10. Changes

We may update these Terms; material changes will be posted here with a new “last updated” date. Continued use after changes means you accept them.